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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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June 3, 2024

5  out of  5 rating by Jenna
"This State Farm Insurance office has been the best experience I’ve had in my 20 years of driving! Every single one of their team members has been helpful and kind, making each interaction suuuper easy and affordable! The ONLY reason I am leaving them is because I got married and am joining my husband’s insurance. You will absolutely not regret working with this excellent team! Thank you!"
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Richard deschamps

May 28, 2024

5  out of  5 rating by Richard deschamps
"We moved here 3 years ago , and they have been awesome all the way . Always there for us , no hesitation, they are the best . Thank You"
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R. Scott Borne

May 20, 2024

5  out of  5 rating by R. Scott Borne
"My son and his wife have moved back to Florence to raise their family. I am going to retire in a few years and want to move to the Florence area. The James family recommended David Perkins State Farm as a great local agency to get to know. Alex Williams has answered the call not only getting me great rates on all my insurance needs, but also hooking me up with a local realtor. In today’s world it’s very comforting to know that you can move into a new location, and get to know a local agent that will make your move easier than you expect it can be. Alex Williams with State Farm has been everything you want to believe in the Jake with State Farm commercials."
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Nikki Elliott

May 11, 2024

5  out of  5 rating by Nikki Elliott
"Alex Williams with David Perkins went way above and beyond for my needs in a mini crisis. He was able to get what a needed in a timely manner and without hesitation. I will definitely be doing busy with him in the future. Thank you Alexis you were truly a Godsend."
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May 2, 2024

5  out of  5 rating by Ginger
"I recently moved to AL after the loss of my husband. Now on my own living with my son and daughter in law. I was run off the road and took the ride of my life. Thinking I would have to buy another car and say goodbye again to my love, my, but no. David has worked with me in every aspect of the claim. Today he has reassured me the shop will restore her to her prior glory. A big thank you to David again."
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Fran Lucas

April 27, 2024

5  out of  5 rating by Fran Lucas
"Tammy did a Great Job handling our situation! Thank You!"
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Michelle Johnson

April 18, 2024

2  out of  5 rating by Michelle Johnson
"We were excited when we first switched, they guy we originally talked to was awesome and helpful and seemed to care. But every time we have been in since it has basically been an oh well your SOL attitude. Yes it is an insurance company 100% for profit doesn't care and just out to get every penny from you they can. I was told not to use my to get my bumper fixed, that if i used the thing I pay for I'm more of a liability, because i BUMPED A CURVE WHILE PARKING. Never mind the fact that I'm 40 years old and have never had an at fault, never had a ticket and have never even been pulled over. They hide behind the argument of "statically your more of a liability now" regardless of any real information. Yes I know that is probably going to be the case anywhere, but They could at least act like their slogan "like a good neighbor" From getting treated like i did something wrong when a payment didn't go through (because my credit card was stolen) To the debit card I used at that time being save in the system even when I said NO don't save it. To trying to explain that the website wouldn't let me do anything with my auto pay to update or fix, to getting attitude because i was trying to understand something that didn't makes sense and seemed to be designed to make me have a late payment again (I appreciated the warning that the system was set up to screw me but not the attitude), to being dismissed when i was clearly upset and distressed over the situation. And then there is the thing about not being able yo use the insurance without being punished. Yes I know they are probably all that way because it isn't about selling a useable service, it is about profit. But you cant make a profit off anyone who switches because you don't at least pretend to be caring and understanding."
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Bradley Glass

April 17, 2024

5  out of  5 rating by Bradley Glass
"Sent an email after hours asking a question and Tammy got back to me first thing in the morning! Amazing customer service for sure."
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Madalynn Williams

April 16, 2024

5  out of  5 rating by Madalynn Williams
"Alex Williams is an amazing team member!"
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Sean Torgenson

April 10, 2024

5  out of  5 rating by Sean Torgenson
"Awesome experience, and super simple. I was taken care of by Alex, who was very professional and patient with helping get me set up and fully covered!"
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Jason Garner

April 9, 2024

5  out of  5 rating by Jason Garner
"My agent was Alex. I don't know Alex's last name because I felt like that the kind of experience getting my business insurance was like we were on a first name bases. If you've had to shop around the the red tape of the business world these type ppl that Alex was makes it so simple and easy to understand as well as making me feel .....well....insured and having one less worry about is a peace of mind I was not able to get anywhere else. If I could have given more stars I would have. So Professional that I know these guys have my back. Just exactly what I was looking for Thanks Alex (super insure)"the hero""
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Vonda Howard

April 1, 2024

2  out of  5 rating by Vonda Howard
"They’re an insurance company 🤷🏾‍♀️. Terrible communication. Heartless responses. Doesn’t matter if the mistake is theirs or not…they are an insurance company. Not “family”. Not “friends”. The bottom line is all that matters to them. A means to an end and nothing more."
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Susan Cantrell

March 25, 2024

5  out of  5 rating by Susan Cantrell
"Efficient and helpful office."
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The UPS Store 5217

March 12, 2024

5  out of  5 rating by The UPS Store 5217
"Excellent service! Alex Gumm is great to work with."
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Shakil Shoulders

February 29, 2024

5  out of  5 rating by Shakil Shoulders
"I absolutely love talking to the office manager Tammy she always takes care of me and my wife, she’s always understanding and gets us right every single time, 5 stars for sure!! Always a pleasure talking to her!"
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Panther Playz

January 22, 2024

5  out of  5 rating by Panther Playz
"I asked for a declaration page from State Farm and it was emailed to me immediately. I appreciate how quickly they got it sent to me."
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December 1, 2023

4  out of  5 rating by J B
"We recently found out that there were some mistakes with our insurance life policy. Mr. Alex Gum was extremely helpful and professional and proactive in getting these issues resolved. When and if Alex becomes available as an insurance agent, we strongly recommend him."
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Janet Merriam

October 9, 2023

5  out of  5 rating by Janet Merriam
"Christie Holby was very helpful when I needed proof of insurance for my mortgage. Who claimed that I did have insurance even though I was fully covered. Thanks again, Christie."
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Scott Neal

October 8, 2023

5  out of  5 rating by Scott Neal
"Great customer service. Tammy Teters is the best. Always patient and willing to help"
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Travis Campbell

October 6, 2023

5  out of  5 rating by Travis Campbell
"I've had a great experience with this office. Alex has done a tremendous job! He's very prompt and always responds to answer my questions. He goes out of his way to help. Thanks."
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Adrian Jimenez

October 3, 2023

5  out of  5 rating by Adrian Jimenez
"You did a great job, I know I can count on you guys, thank you!"
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Linda King

October 3, 2023

5  out of  5 rating by Linda King
"I am blown away by the customer service provided by Alex Gum at the Madison, AL office. Alex wrote three policies for me today that saved me $1900 per year over my previous insurer. Alex is very personable and it was fun working with him. I look forward to many years as a State Farm customer with the Madison, AL office."
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Dominic Guevara

September 26, 2023

5  out of  5 rating by Dominic Guevara
"Great office!! Alex Williams was a huge help for setting up my auto policy."
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Lee Jock

September 21, 2023

5  out of  5 rating by Lee Jock
"When you are in a crisis and need help, friends and family can only take you so far. You really need an expert to help you navigate unchartered territory. Christie has guided us and helped us, just like a neighbor. Can’t thank Christie enough for her help in our trial!"
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Bryan Garlock - Thompson Roofing and Construction

September 15, 2023

5  out of  5 rating by Bryan Garlock - Thompson Roofing and Construction
"Friendly staff."